We ask Monzo’s Valerio Magliulo, what one piece of technology do you tend not to trust?

Apr 13th, 2017


Valerio Magliulo, Head of Internal Product at Monzo

For our blog this week we’re talking to Valerio Magliulo, head of internal product at Monzo. A company which describes itself as ‘a new kind of bank’, Monzo relies heavily on technology to bring a seamless service to its customers and compete with traditional banking models. Valerio manages the technology which allows Monzo to operate effectively – but, as a technology focused individual, does he really trust all technology? Ahead of our event, we asked Valerio:

“What one piece of technology do you tend not to trust?”

Valerio said:

“I’m growing increasingly concerned by automated decisions performed by algorithms, especially in financial services. I am astonished by the ease with which customers are often rejected for a loan based solely on their credit scores without any humans reviewing their credit reports first. In the future, I imagine these kinds of algorithms will incorporate qualitative elements alongside quantitative ones, but for the time being, I would like to see more human validation on top of automated decision-making.”

To join Valerio and experts from a range of industries at our event on May 17, you can register for tickets here.